Terms & Conditions

Terms & Conditions

Last Updated: June 2026

Welcome to Elanora Queensland. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Throughout these Terms & Conditions, the terms "we", "our", "us", and "Elanora Queensland" refer to the operator of this website and the seller of the products offered through it.

The terms "customer", "you", and "your" refer to any person accessing our website or purchasing products from us.

2. Acceptance of Terms

By using our website and placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You agree to comply with these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate.

However, we cannot guarantee that:

  • Product colors will appear exactly the same on all screens.

  • Descriptions are completely free from errors.

  • Product availability will always be up to date.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices may change without notice.

In the event of a pricing error, we reserve the right to cancel any affected order and issue a full refund.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute final acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Request additional verification before processing an order

If an order is canceled after payment has been received, a full refund will be issued.

6. Shipping and Delivery

We work hard to process and dispatch orders as quickly as possible.

Estimated delivery times provided on our website are guidelines only and may vary due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • High seasonal demand

  • Other circumstances beyond our control

Elanora Queensland cannot guarantee exact delivery dates.

Further shipping information can be found in our Shipping Policy.

7. Returns and Refunds

We offer a return period as outlined in our Return & Refund Policy.

To qualify for a return:

  • Items must be unused

  • Items must be in original condition

  • Return requests must be submitted within the applicable return period

Certain items may be excluded from returns for hygiene, safety, or customization reasons.

Please refer to our Return & Refund Policy for complete details.

8. Product Availability

All products are subject to availability.

If an item becomes unavailable after purchase, we reserve the right to cancel the order and provide a full refund.

9. Intellectual Property

All content on this website, including but not limited to:

  • Images

  • Product descriptions

  • Graphics

  • Logos

  • Branding

  • Website design

  • Text and content

is the property of Elanora Queensland or its licensors and may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Elanora Queensland shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • The use of our website

  • Delayed deliveries

  • Product misuse

  • Temporary website interruptions

  • Third-party services

Our total liability shall never exceed the amount paid by the customer for the relevant order.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information

  • Reviewing order details before purchase

  • Ensuring access to the delivery address

  • Maintaining the confidentiality of any account information

We are not responsible for issues resulting from incorrect information submitted by the customer.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

13. Force Majeure

Elanora Queensland shall not be held responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Carrier disruptions

  • Strikes

  • Pandemics

  • Technical failures

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Elanora Queensland

Email: info@elanoraqueensland.com

We are committed to providing excellent customer service and will respond as soon as possible.