Privacy Policy

Last Updated: June 2026

At Elanora Queensland, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when using our website, including:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Account login details
Purchase history
Customer service communications

Providing certain information may be necessary to complete purchases or access specific features of our website.

Information Collected Automatically

When you browse our website, we may automatically collect certain technical information, including:

IP address
Device type
Browser type
Operating system
Pages visited
Referral sources
Website interaction data

This information helps us improve website functionality, user experience, and security.

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Deliver products and services
Provide customer support
Communicate order updates
Improve our website and services
Detect fraud and unauthorized activity
Send promotional communications where permitted by law
Comply with legal obligations

Marketing Communications

With your consent, we may send promotional emails regarding new collections, offers, and updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Improve website performance
Analyze visitor behavior
Personalize content and advertisements

You may disable cookies through your browser settings, although certain website features may not function correctly.

Sharing Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Shipping and fulfillment partners
Customer support providers
Marketing and advertising partners
Website hosting and analytics providers

These third parties only receive information necessary to perform their services and are required to protect your information.

We may also disclose information when required by law or to protect our legal rights.

User Content and Reviews

If you submit reviews, comments, or other content to our website, that information may become publicly visible.

Please avoid sharing sensitive personal information in public areas of the website.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Elanora Queensland does not knowingly collect personal information from children under the age of 16.

If we become aware that personal information from a child has been collected without parental consent, we will take appropriate steps to remove that information.

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory obligations
Resolve disputes
Enforce our policies and agreements

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Accessing your personal information
Correcting inaccurate information
Requesting deletion of your information
Restricting processing activities
Withdrawing consent
Requesting data portability
Opting out of marketing communications

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Your information may be processed and stored in countries outside your place of residence.

When transferring personal information internationally, we take appropriate measures to ensure your data remains protected in accordance with applicable privacy laws.

Complaints

If you have concerns regarding how your personal information is handled, please contact us first so we can attempt to resolve the issue.

You may also have the right to lodge a complaint with your local data protection authority where applicable.

Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Elanora Queensland

Email: info@elanoraqueensland.com

We will respond to privacy-related requests within a reasonable timeframe and in accordance with applicable laws.